Your privacy matters to us. This page explains exactly what personal information e999.plus collects, why we collect it, how it is used, and what rights you have over your own data. We have kept the language plain and straightforward so there is no confusion about where you stand.
e999.plus is an online entertainment platform offering Casino games, Slot Games, Live Casino, Sports Betting, Bingo and related services to adult players. When this Privacy Policy refers to "e999", "we", "us" or "our", it means the e999.plus platform and the team responsible for operating it.
This Privacy Policy applies to all users who visit e999.plus, create an account, deposit funds, place bets or otherwise interact with any part of the platform – including access via the e999 mobile app available from the Download page. By using e999.plus, you are confirming that you have read and understood how we handle your personal data as described here.
This Policy should be read alongside the Terms and Conditions which set out the full rules of using e999.plus.
e999 collects personal data only where it is necessary to provide the services you have requested or to comply with our platform security obligations. The categories of data we may collect are as follows:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration and identity verification |
| Contact Data | Email address, phone number | Account registration |
| Financial Data | Payment method details (JazzCash, Easypaisa, Raast, bank account, card last 4 digits), transaction amounts in PKR | Deposits and withdrawals |
| Technical Data | IP address, device type, browser, operating system, session data | Each platform visit |
| Usage Data | Games played, bets placed, pages visited, time spent on platform | During active sessions |
| Verification Documents | Copy of CNIC, proof of address, payment method proof | On request before withdrawals |
| Communications Data | Support chat logs, email correspondence | When you contact support |
We do not collect any data that is not necessary for the operation of the platform or the security of your account. We do not ask for your social media passwords, access to your contacts list or any information unrelated to your use of e999.
e999 collects personal data through the following channels:
Every piece of data that e999 collects has a specific purpose. We do not hold data speculatively. The main purposes are:
e999 does not sell your personal data. Data is shared with third parties only where it is strictly necessary to operate the platform. The categories of third parties who may receive your data are:
In every case where data is shared, we limit the data shared to the minimum necessary for the specific purpose. We do not provide third parties with access to data beyond what is required.
Given that e999 handles financial transactions in PKR across multiple payment channels, the security of payment data is something we take seriously. Here is how payment data is handled:
While e999 implements strong security measures, no online platform can guarantee absolute security. You also have a responsibility to keep your own account credentials secure. If you suspect your account has been compromised, contact e999 support immediately.
e999.plus uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience. A cookie is a small text file stored on your device when you visit a website. Cookies at e999 are used for the following purposes:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential Cookies | Keep you logged in, maintain your session, remember your preferences and enable core platform functions | No – required for the platform to work |
| Analytics Cookies | Help us understand how players navigate the platform so we can improve page layouts and game discovery | Yes – via browser settings |
| Security Cookies | Detect suspicious login attempts, flag unusual session behaviour and support fraud prevention | No – required for account security |
| Preference Cookies | Remember your language, display settings and recently played games | Yes – clearing browser data removes these |
e999 does not use cookies to serve third-party advertising or to track you across other websites. If you disable non-essential cookies in your browser, the core functions of your e999 account will continue to work normally, though some personalisation features may not be available.
e999 retains personal data only for as long as it is necessary for the purpose for which it was collected. The general retention periods we apply are:
When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be associated with you as an individual. If you request account closure, we will begin the data retention wind-down process, though certain financial records will be retained for the minimum statutory period regardless of your request.
As a user of e999.plus, you have meaningful rights over the personal data we hold about you. These rights are not just legal formalities – they are real options you can exercise at any time by contacting e999 support. Here is a summary of each right:
You can request a copy of all personal data e999 holds about you. We will provide this within a reasonable timeframe.
If any of the information we hold about you is inaccurate or out of date, you can ask us to correct it.
You may request deletion of your personal data. Note that certain financial records must be retained for legal compliance and cannot be deleted on request.
You can object to specific ways in which your data is being processed, particularly for any purpose you did not consent to.
You can request your data in a structured, commonly used format so that it can be transferred to another service if needed.
In certain circumstances, you can ask e999 to limit how your data is used while a dispute or correction request is being resolved.
To exercise any of these rights, contact the e999 support team with your registered username, a description of your request and a copy of a valid identity document so we can confirm your identity before processing the request. We aim to respond to all data rights requests within 30 days.
e999.plus is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register, deposit or use any part of e999.plus.
If we discover or have reason to believe that an account belongs to someone under 18, that account will be suspended immediately, any balance will be held pending review, and all associated personal data will be handled in accordance with our underage account investigation process. Parents or guardians who believe a minor has created an account on e999.plus should contact support immediately so the matter can be resolved.
For more information on protecting younger family members from accessing online gaming platforms, visit the Responsible Gaming page.
e999 may update this Privacy Policy from time to time to reflect changes in the platform, the services we offer, the payment methods we support or changes in how we operate. When material updates are made, the "last updated" date at the top of this page will be revised accordingly.
We recommend checking this page periodically so you are always aware of how your data is being handled. Continued use of e999.plus after a Privacy Policy update has been published constitutes your acceptance of the revised terms. If you disagree with any update, you may contact support to close your account in line with the process described in the Terms and Conditions.
If you have any questions about this Privacy Policy, want to exercise one of your data rights, or wish to raise a concern about how your personal data has been handled, please get in touch with the e999 support team. Include your registered username and a clear description of your query so we can assist you as quickly as possible.
For questions about Responsible Gaming tools and self-exclusion, visit the Responsible Gaming page. For general account questions, the FAQ page covers the most common topics.
Privacy at e999 is not an afterthought. Here are the core commitments that shape how we handle every piece of data you share with us.
Your personal information is never sold, rented or traded to advertisers, data brokers or marketing companies. The data you share with e999 stays with e999 and is used only to run your account and keep it secure.
Every connection between your device and e999.plus uses TLS encryption. Whether you are depositing PKR via JazzCash, checking your balance or browsing the Slot Games section, your data is protected in transit at all times.
Full card numbers are never stored on e999 servers. JazzCash and Easypaisa credentials are processed directly through their own secure APIs. e999 only holds the minimum payment reference data needed to manage your account transactions in PKR.
Access, correction, deletion, restriction and portability rights are available to every registered player. Contact support at any time to exercise these rights. We aim to respond within 30 days and will never make the process unnecessarily complicated.
We apply clear retention periods to every category of data. When data is no longer needed, it is securely deleted or anonymised. We do not hold on to old account data indefinitely just because it is convenient to do so.
When data is shared with a third party – whether a payment processor, game provider or verification service – it is limited strictly to what that party needs to do their job. No third party receives a full copy of your e999 account data.
Your data is protected, your PKR payments are secure and your rights are respected. Register today, download the app and explore Cricket betting, Live Casino, Slot Games and more – all in one place.
18+ only. Gaming involves financial risk. Play responsibly.